Privacy Policy
Last Updated: 24 July 2026
John Nicholson Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection legislation.
Who We Are
John Nicholson Ltd provides roofing, waterproofing and specialist building services throughout the South of England.
Website: https://www.johnnicholson.uk
If you have any questions about this Privacy Policy or how we process your data, please contact us using the contact details available on our website.
Information We Collect
When you contact us through our website, telephone or email, we may collect:
Name
Email address
Telephone number
Property address
Details of your enquiry or project
Any files or photographs you choose to send us
When you browse our website, we may also automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of your visit
Website usage statistics
How We Use Your Information
We use your information to:
Respond to enquiries
Arrange surveys and quotations
Deliver our services
Manage customer relationships
Improve our website and user experience
Meet legal, financial and regulatory obligations
We do not sell or rent your personal information.
Our Legal Basis
Under UK GDPR, we process personal information using one or more of the following lawful bases:
Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
Sharing Your Information
We may share your information with trusted third-party providers where necessary, including:
Website hosting providers
Email providers
IT support providers
Accountants
Professional advisers
Regulatory authorities where required by law
All third parties are required to protect your personal information.
Data Retention
We only keep personal information for as long as necessary.
Typically:
General enquiries are retained for up to 24 months.
Customer records and invoices are retained for at least seven years to comply with HMRC requirements.
Information required for warranties may be retained for the duration of the warranty period.
Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.
Although we take reasonable precautions, no internet transmission is completely secure.
Your Rights
Under UK GDPR you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability where applicable
Withdraw consent where processing relies upon consent
To exercise your rights, please contact us.
If you are unhappy with how your information has been handled, you may contact the Information Commissioner's Office (ICO):
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.